Epson 2 Year Return to Base Service Pack for Epson Expression Photo XP-8700

Description

2 Year Return To Base Epson CoverPlus provides additional two years service; covering parts, labour & on-going technical support

• 2Yr Return to Base Epson CoverPlus provides an additional two years service & support
• Covers parts & labour including print heads
• Dedicated unlimited technical phone & email support
• Priority call queue
• Repair by Epson trained professionals
• Upfront pricing instead of per incident charges
• Epson CoverPlus must be bought within first 12 months of purchase of main unit, or within 6 months of the purchase of a Factory Seconds unit purchased from Epson

Epson Code: 2YWXP8700

The following conditions are applicable if you have purchased Epson CoverPlus RTB 

1. Epson CoverPlus provides an additional period of service & support coverage including hardware failures and defects.
2. Coverage period will be mentioned on the Epson CoverPlus certificate provided on purchase.
3. Coverage includes parts & labour including print heads.
4. Coverage provides dedicated unlimited technical phone & email support.
5. Coverage provides guaranteed phone response within 8 business hours.
6. Coverage includes priority call queue.
7. Epson CoverPlus must be bought within first 12 months of purchase of main unit, or within 6 months of the purchase of a Quality Refurbished Product / Factory Seconds unit purchased from Epson.
8. In case of failure; at its discretion, Epson Australia will either repair or replace a Product.
9. In the event that Epson chooses to replace a Product under this Epson CoverPlus, only the unexpired balance of the coverage period for the replaced Product will apply to the replacement Product.
10. Epson CoverPlus is not transferable.
11. Epson CoverPlus can be used with a main unit sold by Epson Australia or by a Stockist, or with a Quality Refurbished Product / Factory Seconds unit sold by Epson Australia.
12. Epson CoverPlus is not available with Epson product accessories or consumables.
13. Epson CoverPlus cannot be used in conjunction with or to extend the term of any third party extended warranty agreement, or service agreement.
14. During a service request, customer will be required to pay the cost of delivering the Product to and collecting the Product from Epson Australia (or an Epson authorised Service Agent).
15. Use of non-genuine Epson consumables may void the benefits of Epson CoverPlus service.
16. Any consequential loss or damage claimed to arise from your use of the main unit is not covered under this service product. In particular (but without limitation) Epson Australia will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the main product.

Epson CoverPlus Claim Process:

If you wish to utilize the services & support under Epson CoverPlus; you must do the following:

1. Call Epson Australia's Contact Centre on 1300 361 054 to notify them about your service requirement.
2. Return the Product, as far as possible in its original packaging, to an Authorised Service Agent, whose location will be advised by Epson Australia's Contact Centre; and
3. Provide a proof of purchase & a copy of Epson CoverPlus certificate to confirm your product is eligible for this service.

Customer will be required to pay the cost of delivering your Product to and collecting your Product from Epson Australia (or an Authorised Service Agent) for this service.

Epson CoverPlus Exclusions:

Coverage under Epson CoverPlus will not apply if any of the following occurs during the applicable period:

1. A Product's serial number or any rating label is removed or changed in any way;
2. A Product is serviced or repaired or modified by anyone other than by an Authorised Service Agent;
3. You use a Product contrary to the technical or operating environment guidelines recommended in the Epson Australia user guide or manual;
4. A component part of your Product, (including but without limitation its waste pads), reaches the end of its service life; or
5. A Product's malfunction or failure to perform according to Epson Australia's specifications results from:
   1. deliberate or accidental damage;
   2. neglect or modification by or on behalf of an End User;
   3. the use of incorrect voltage or a power surge;
   4. any form of computer virus;
   5. the use of non-Genuine consumables, software, replacement parts, accessories and/or interfacing; or
   6. any parts require repair or replacement as a result of normal wear and tear, corrosion or stain.
      

Non-Genuine Items

If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant coverage period, you may damage the Product and may consequently invalidate the service coverage.

Company Details

Epson Australia Pty Ltd

ABN 91 002 625 783

3 Talavera Road, North Ryde, NSW 2113.

Phone +61 2 8899 3666

All Support Calls Phone: 1300 361 054